Sources and entities in answers
Every answer tells you where it came from. Citations sit beside the claims they support, the Sources panel lists everything the answer drew on, and the confidence badge tells you how much to trust it.
Citations in the text
Citations appear as small pills at the end of each paragraph, showing the source's logo or icon, its name, and +N when more than one source supports that paragraph. Hover a pill to preview the sources one at a time, with the location (a page number or web address), the title, and a two-line summary. Click it to open the Sources panel scrolled to that source.
Under Account settings → Preferences you can turn Show inline citations and Show sources panel on or off.
The Sources panel
Below each answer, the Sources pill shows a count and the source logos. Click it to open the panel, Sources · N — everything this answer drew on. Chips at the top tally the source types (Structured, Note, Document, Web, and so on). The footer reminds you that only sources the agent can read were searched.
Each source card shows:
Its number, logo, and type (for example PDF or Website), plus a percentage: how much this source contributed to the answer's confidence.
A readable title, the page, field, or section, and a short summary. Figures from PDFs appear as thumbnails; click one to open it full size.
A trust dot (Trust level: High, Medium, Low, or the review state), when it was last updated, and who can see it, for example Visible to your team only or Shared with customers.
original source ↗ for web pages.
Click a card to open it:
Records, notes, and documents open in a read-only preview over the chat, with Open full record.
On a document's page, view in original · p.N beside a passage opens the stored PDF at that page with the passage highlighted.
Web pages open externally, scrolled to the quoted text.
A strip titled From the cited sources under the answer shows figures the sources contained. It appears when the agent's Cited figures setting is Inline, the default. Sources only keeps figures in the Sources panel, and Off leaves them out.
Records in answers
When an answer uses structured data, the top of the Sources panel shows Records retrieved, one card per record type, with "N matches in structured data" and the top rows. Click any row to open the record under Knowledge → Sources.
When the agent is set to show record cards, answers can also show a row of cards under the text: an image, title, up to three fields (price in bold), related items, and View page. Every value on a card comes from the record itself, never from the AI. Fields can be hidden for your whole organization, and price and availability can be left off a card once the record is older than a set age. These have no setting in the app; Records Labs support can turn them on for you.
Confidence
Each answer carries a badge with three bars and a label:
High — strong source agreement; citations cover the whole answer.
Medium — sources mostly agree, with some gaps.
Low — limited or conflicting sources.
No sources — nothing scored above the confidence floor; treat the answer as unverified.
Click the badge for What went into this score: an overall percentage and five bars.
Source quality — trust of the best source, after review status and vouch tier.
Retrieval — how well the sources matched the question.
Agreement — cross-source corroboration; 50% is neutral for a single source.
Freshness — how recent the supporting sources are.
Completeness — how much of the question the sources cover.
The same panel notes when a reviewer stepped in (Pinned high by a reviewer) and when sources disagreed ("Sources disagreed; the verified one was used").
Some things cap the score no matter how good the match is. A single unreviewed source cannot reach High. Several sources, none of them trusted, also stay at Medium. One trusted source, meaning reviewed, vouched, or set to High trust, just reaches High. Record data on its own goes higher, and two or more trusted sources can earn the full score. This is why approving content in the Review queue and setting trust on your official documents matters.
How evidence is handled
Unrelated search results are ignored silently; the answer never lists what it looked at and did not use.
Prices and stock come from records only, not from document text or a similar product.
When two sources genuinely conflict about the same thing under the same conditions, the newer or more trusted one is used and the older one is mentioned with a likely reason. Values that describe different conditions are both given, with their context.
Freshness drops as a source ages, faster for a short Stays accurate for setting. Evergreen content does not lose freshness.
How this answer ran
Click the agent's name on an answer to see How this answer ran: the answer mode, depth (for example "Auto → Thorough"), thinking level, web search, model, and skills used, plus whether it was answered from saved results or interrupted before finishing.